PC-ACE User Guide: Section 3 - Enter a Medicare secondary claim
The following instructions are for entering a claim with Medicare as the secondary payer. For more information on billing...
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Do you call for multiple facilities? Upcoming changes to Provider Contact Center policies
Effective August 11, the Provider Contact Center will service up to three inquiries for only one PTAN / NPI combination per call...
First Coast holiday schedule
This schedule lists holiday closures for the First Coast offices and provider contact centers responsible for serving providers...
Your feedback is important to us
Please take a moment to complete our customer service satisfaction survey when calling the Provider Contact Center.
Customer service hours of availability for U.S. Virgin Islands and Puerto Rico providers
With daylight saving time ending, the Provider Contact Center hours of operation will be modified for providers in the U.S...
The SPOT User Guide: Section 4 - MBI Lookup
Providers must use the patient’s Medicare Beneficiary ID (MBI) for all transactions. Per CMS MBI education, there are three ways...
Fee schedule lookup tool - help guide
This help document guides you through using the fee schedule lookup tool on First Coast's Medicare provider website.
The SPOT User Guide: Section 9 - Retrieve Documents
Retrieve documents: Part A/B feature listing
Part A:
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1099
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Overpayment demand letter
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Appeals Development letters
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Redetermination...
NCCI PTP lookup help guide
The help guide for the NCCI PTP lookup is currently being developed. Please check back soon.