PC-ACE user guide index
Detailed instructions to use the free PC-ACE software for billing Medicare claims electronically.
Articles
Article Type
Category
Fee schedule lookup tool - help guide
This help document guides you through using the fee schedule lookup tool on First Coast's Medicare provider website.
Limited systems availability Friday, April 3 through Sunday, April 5
There will be Common Working File (CWF) "dark days" Friday, April 3, through Sunday, April 5, affecting the IVR.
Appeal status requests must be obtained through SPOT
To enhance efficiency and ensure the secure handling of appeal information, effective May 1, 2026, all providers will be...
Provider contact center (PCC) closures
The PCC is closed certain days for training. View the March and April closure days and times.
The SPOT User Guide: Section 8 - Submit Documents
Complete review of the Submit Documents feature in SPOT.
IVR Quick Reference Guide: Medicare Provider Part A
This document provides a quick reference for the First Coast Part A provider IVR features.
Customer service representatives cannot provide claim status via the toll-free service line
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare...
Part A interactive voice response (IVR) operating guide
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
The SPOT User Guide: Section 13 - Troubleshooting
Unable to sign in
To use the SPOT, you must complete both parts of the new user registration process through the IDM website.
The...