Online help

The footer menu in SPOT offers links to many helpful resources. Refer to Section 11 – Online resources for details on the information available in the footer. 

Figure 1: Footer

SPOT FAQs

SPOT FAQs are available on our website along with many other information SPOT-related web pages. 

Technical support

The telephone icon, available from the blue header bar, provides the email and phone number for the SPOT Help Desk, available Monday-Friday, 8 a.m. – 5 p.m. ET, excluding holidays and training dates. Email: FCSOSPOTHelp@fcso.com or call: 1-855-416-4199.

Figure 2: Contact us

Feedback

You are encouraged to submit feedback related to your SPOT portal experience at any point during a SPOT session.

To submit Feedback: 

• Select the Feedback option on the right side of any SPOT screen. 

Figure 3: Feedback

• Provide your feedback by answering a series of questions. Click the arrow at the bottom of each question screen to proceed through the series.