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IVR Quick Reference Guide: Medicare Provider Part A

877-602-8816

Helpful tips when using the IVR

  • Use a telephone with a handset or headset
  • Avoid using a speakerphone or cell phone
  • Avoid calling from areas with loud background noise.
  • Speak the requested information clearly

Areas where validation is required

  • Claim Status – National Provider Identifier (NPI), Provider Transaction Access Number (PTAN), Tax Identification Number (TIN), Beneficiary Medicare ID & Name as shown on the Medicare Card, Date of Service.
  • Provider Check Information - National Provider Identifier (NPI), Provider Transaction Access Number (PTAN), Tax Identification Number (TIN)

 

To enter the alphabetical portion of any name or number, you must indicate you are entering an alphabetical character, by pressing the * key. Second, press the key containing the letter you wish to enter. Third, press the number 1,2 or 3 depending on the position of the number of that key. (#) should be used at the very end.

For Example: To enter A, press *, 2, 1#

To enter B, press *, 2, 2#

When touchtone is required, enter the two-digit month, two-digit day, and the four-digit year (Both two and four-digit year accepted when using touchtone only.)

Main menu

For training and holiday closures, hot topics, upcoming events and frequently asked questions, press 1

For claim status, press 2

For check information, press 3

For publications info, press 4

For patient discharge status, press 5

For remittance code definitions, press 6

For enrollment information, press 7

Training and holiday closures, hot topics, upcoming events, FAQs, and Medicare Advantage Plan information

From main menu press 1

  • Training and holiday closures, press 1
  • Hot topics, press 2
  • Provider outreach and education information, press 3
  • For general MSP and appeals info, press 4
  • For hours of operation, press 5
  • For Medicare Advantage Plan name, address, and telephone number, press 6

Claim status

  • From main menu, press 2

Check information

  • From the main menu, press 3
  • To obtain the amount of your last check, press 1
  • To obtain information on a specific check, press 2
  • For information on last 3 checks issued, press 3

Enrollment status

  • From main menu, press 7

HMO name and address

  • From the main menu, press 1 then press 6

Patient discharge status

  • From the main menu, press 5

Prior authorization inquiry

  • From the main menu, press 6 then press 2

Reference materials

  • From the main menu, press 4

  • For information on Medicare seminars, press 1

  • For information on CMS publications, press 2

  • For information on Medicare Part A publications, press 3

Remittance code definitions

  • From the main menu, press 6

 

To better serve you, First Coast Service Options’ customer service hours of operation are Monday through Friday 8 a.m. – 4 p.m. ET/CT. The IVR is available 24 hours a day, 7 days a week to assist with general information. Our website address is medicare.fcso.com