Contact center
Freedom of Information Act requests
FOIA (Freedom of Information Act) found in Title 5 of the United States Code, section 552, and enacted in 1966, provides that, upon request from any person, a federal agency or federal contractor…
Freedom of Information Act requests
FOIA (Freedom of Information Act) found in Title 5 of the United States Code, section 552, and enacted in 1966, provides that, upon request from any person, a federal agency or federal contractor…
Provider contact center (PCC) closures
The PCC is closed certain days for training. View the April and May closure days and times.
Provider contact center (PCC) closures
The PCC is closed certain days for training. View the April and May closure days and times.
Appeal status requests must be obtained through SPOT
To enhance efficiency and ensure the secure handling of appeal information, effective May 1, 2026, all providers will be required to use SPOT to check appeal status and access duplicate appeal…
Limited systems availability Friday, April 3 through Sunday, April 5
There will be Common Working File (CWF) "dark days" Friday, April 3, through Sunday, April 5, affecting the IVR.
Limited systems availability Friday, April 3 through Sunday, April 5
There will be Common Working File (CWF) "dark days" Friday, April 3, through Sunday, April 5, affecting the IVR.
Your feedback is important to us
Please take a moment to complete our customer service satisfaction survey when calling the Provider Contact Center.
Your feedback is important to us
Please take a moment to complete our customer service satisfaction survey when calling the Provider Contact Center.
Customer service hours of availability for U.S. Virgin Islands and Puerto Rico providers
With daylight saving time beginning, the Provider Contact Center hours of operation will be modified for providers in the U.S. Virgin Islands and Puerto Rico.