Contact center
First Coast Holiday Schedule
This schedule lists holiday closures for the First Coast offices and provider contact centers responsible for serving providers in Florida, Puerto Rico, and the U.S. Virgin Islands.
First Coast Holiday Schedule
This schedule lists holiday closures for the First Coast offices and provider contact centers responsible for serving providers in Florida, Puerto Rico, and the U.S. Virgin Islands.
Provider Contact Center Closures
The Provider Contact Center (PCC) is closed certain days for training. View the upcoming closure days and times.
Provider Contact Center Closures
The Provider Contact Center (PCC) is closed certain days for training. View the upcoming closure days and times.
Telephone numbers for other agencies
Telephone Number for Services Provided by Other Agencies Other Than First Coast
Telephone numbers for other agencies
Telephone Number for Services Provided by Other Agencies Other Than First Coast
Customer Service Hours of Availability for U.S. Virgin Islands and Puerto Rico Providers
With daylight saving time ending, the Provider Contact Center hours of operation will be modified for providers in the U.S. Virgin Islands and Puerto Rico.
Customer Service Hours of Availability for U.S. Virgin Islands and Puerto Rico Providers
With daylight saving time ending, the Provider Contact Center hours of operation will be modified for providers in the U.S. Virgin Islands and Puerto Rico.
Part B interactive voice response (IVR) operating guide
The IVR operating guide will help to increase your knowledge of the technology and services we offer providers on our interactive voice response system.
IVR Quick Reference Guide: Medicare Provider Part A
This document provides a quick reference for the First Coast Part A provider IVR features.