Contact center
Limited systems availability Thursday, July 2 through Sunday, July 5
There will be Common Working File (CWF) "dark days" Thursday, July 2, through Sunday, July 5, affecting the IVR.
Limited systems availability Thursday, July 2 through Sunday, July 5
There will be Common Working File (CWF) "dark days" Thursday, July 2, through Sunday, July 5, affecting the IVR.
Provider contact center (PCC) closures
The PCC is closed certain days for training. View the upcoming closure days and times.
Provider contact center (PCC) closures
The PCC is closed certain days for training. View the upcoming closure days and times.
Update to the First Coast Interactive Voice Response (IVR) system
First Coast has implemented some updates to our IVR system.
Part A interactive voice response (IVR) operating guide
The IVR operating guide will help to increase your knowledge of the technology and services we offer our providers on our interactive voice response system.
Part B interactive voice response (IVR) operating guide
The IVR operating guide will help to increase your knowledge of the technology and services we offer providers on our interactive voice response system.
IVR Quick Reference Guide: Medicare Provider Part A
This document provides a quick reference for the First Coast Part A provider IVR features.
IVR Quick Reference Guide: Medicare Provider Part B
This document provides a quick reference for the First Coast Part B provider IVR features.
Update to the First Coast Interactive Voice Response (IVR) system
First Coast has implemented some updates to our IVR system.