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IVR Quick Reference Guide: Medicare Provider Part B
This document provides a quick reference for the First Coast Part B provider IVR features.
Part B interactive voice response (IVR) operating guide
The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
Part A interactive voice response (IVR) operating guide
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
IVR Quick Reference Guide: Medicare Provider Part A
This document provides a quick reference for the First Coast Part A provider IVR features.
Telephone reopening requests via the IVR
A self-service feature is available via the Part B interactive voice response (IVR) that allows providers / customers to request telephone reopenings on certain claims via the IVR.
Customer service representatives cannot provide claim status via the toll-free service line
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare regulations.
Customer service representatives cannot provide claim status via the toll-free service line
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare regulations.
Provide your correct PTAN when contacting provider customer service
Make sure to provide your correct PTAN in the proper format when contacting us for any claim-related inquiries. PTANs that have double zeroes as a prefix (00XXXXX) should be provided with those…
Provide your correct PTAN when contacting provider customer service
Make sure to provide your correct PTAN in the proper format when contacting us for any claim-related inquiries. PTANs that have double zeroes as a prefix (00XXXXX) should be provided with those…
Freedom of Information Act requests
FOIA (Freedom of Information Act) found in Title 5 of the United States Code, section 552, and enacted in 1966, provides that, upon request from any person, a federal agency or federal contractor…