Contact center
Customer service hours of availability for U.S. Virgin Islands and Puerto Rico providers
With daylight saving time ending, the Provider Contact Center hours of operation will be modified for providers in the U.S. Virgin Islands and Puerto Rico.
Customer service hours of availability for U.S. Virgin Islands and Puerto Rico providers
With daylight saving time ending, the Provider Contact Center hours of operation will be modified for providers in the U.S. Virgin Islands and Puerto Rico.
Telephone reopening requests via the IVR
A self-service feature is available via the Part B interactive voice response (IVR) that allows providers / customers to request telephone reopenings on certain claims via the IVR.
Customer service representatives cannot provide claim status via the toll-free service line
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare regulations.
Customer service representatives cannot provide claim status via the toll-free service line
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare regulations.
Do you call for multiple facilities? Upcoming changes to Provider Contact Center policies
Effective August 11, the Provider Contact Center will service up to three inquiries for only one PTAN / NPI combination per call.
Do you call for multiple facilities? Upcoming changes to Provider Contact Center policies
Effective August 11, the Provider Contact Center will service up to three inquiries for only one PTAN / NPI combination per call.
Provide your correct PTAN when contacting provider customer service
Make sure to provide your correct PTAN in the proper format when contacting us for any claim-related inquiries. PTANs that have double zeroes as a prefix (00XXXXX) should be provided with those…
Provide your correct PTAN when contacting provider customer service
Make sure to provide your correct PTAN in the proper format when contacting us for any claim-related inquiries. PTANs that have double zeroes as a prefix (00XXXXX) should be provided with those…
Freedom of Information Act requests
FOIA (Freedom of Information Act) found in Title 5 of the United States Code, section 552, and enacted in 1966, provides that, upon request from any person, a federal agency or federal contractor…