PC-ACE User Guide: Section 7 - Prepare/Reactivate claims for transmission
Prepare new claim for transmission
- Click the Institutional or Professional Claims Processing icon from the PC-ACE Main Toolbar.
- Cl...
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Freedom of Information Act requests
FOIA (Freedom of Information Act) found in Title 5 of the United States Code, section 552, and enacted in 1966, provides that...
E/M interactive worksheet: Help guide
Learn how to take advantage of the features of our exclusive E/M interactive worksheet and find the code that best represents...
The SPOT User Guide
This user guide is a reference material available to assist users on how to use First Coast's self-service online portal, the...
5010 reject code lookup: Help guide
Learn how to use First Coast’s 5010 reject code lookup to resolve data-based issues with your 5010 claim files more quickly.
HETS-EDI enrollment tool user guide
Use this guide to learn about the HETS-EDI enrollment tool (HEET).
The SPOT User Guide: Section 5 - Claims
Claim Status
The Claim Status feature allows users to check the status of their claims. Allow two to three business days for...
Telephone reopening requests via the IVR
A self-service feature is available via the Part B interactive voice response (IVR) that allows providers / customers to request...
Customer service representatives cannot provide claim status via the toll-free service line
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare...
Provide your correct PTAN when contacting provider customer service
Make sure to provide your correct PTAN in the proper format when contacting us for any claim-related inquiries. PTANs that have...