Customer service hours of availability for U.S. Virgin Islands and Puerto Rico providers
With daylight saving time ending, the Provider Contact Center hours of operation will be modified for providers in the U.S...
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Common working file ‘dark days’ Friday, October 3 through Sunday, October 5
Due to implementation of the October 2025 release, there will be common working file (CWF) “dark days” Friday, October 3 through...
Freedom of Information Act requests
FOIA (Freedom of Information Act) found in Title 5 of the United States Code, section 552, and enacted in 1966, provides that...
Part B interactive voice response (IVR) operating guide
The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
Provider inquiry checklist
Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this...
Telephone reopening requests via the IVR
A self-service feature is available via the Part B interactive voice response (IVR) that allows providers / customers to request...
Customer service representatives cannot provide claim status via the toll-free service line
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare...
First Coast holiday schedule
This schedule lists holiday closures for the First Coast offices and provider contact centers responsible for serving providers...
Part A interactive voice response (IVR) operating guide
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.