Provider Contact Center Closures
The Provider Contact Center (PCC) is closed certain days for training. View the upcoming closure days and times.
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Customer Service Hours of Availability for U.S. Virgin Islands and Puerto Rico Providers
With daylight saving time ending, the Provider Contact Center hours of operation will be modified for providers in the U.S...
First Coast Holiday Schedule
This schedule lists holiday closures for the First Coast offices and provider contact centers responsible for serving providers...
Update to the First Coast Interactive Voice Response (IVR) system
First Coast has implemented some updates to our IVR system.
Appeal status requests must be obtained through SPOT
To enhance efficiency and ensure the secure handling of appeal information, effective May 1, 2026, all providers will be...
Part A interactive voice response (IVR) operating guide
The IVR operating guide will help to increase your knowledge of the technology and services we offer our providers on our...