Customer Service Hours of Availability for U.S. Virgin Islands and Puerto Rico Providers
With daylight saving time ending, the Provider Contact Center hours of operation will be modified for providers in the U.S...
Articles
Article Type
Category
Provider Contact Center Closures
The Provider Contact Center (PCC) is closed certain days for training. View the upcoming closure days and times.
Limited systems availability October 2-4
There will be Common Working File (CWF) "dark days" Friday, October 2, through Sunday, October 4, affecting the IVR.
Part A interactive voice response (IVR) operating guide
The IVR operating guide will help to increase your knowledge of the technology and services we offer our providers on our...
Update to the First Coast Interactive Voice Response (IVR) system
First Coast has implemented some updates to our IVR system.
Appeal status requests must be obtained through SPOT
To enhance efficiency and ensure the secure handling of appeal information, effective May 1, 2026, all providers will be...