Provider contact center (PCC) closures
The PCC is closed certain days for training. View the upcoming closure days and times.
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Part A interactive voice response (IVR) operating guide
The IVR operating guide will help to increase your knowledge of the technology and services we offer our providers on our...
Update to the First Coast Interactive Voice Response (IVR) system
First Coast has implemented some updates to our IVR system.
Limited systems availability Friday, April 3 through Sunday, April 5
There will be Common Working File (CWF) "dark days" Friday, April 3, through Sunday, April 5, affecting the IVR.
Appeal status requests must be obtained through SPOT
To enhance efficiency and ensure the secure handling of appeal information, effective May 1, 2026, all providers will be...
Customer service hours of availability for U.S. Virgin Islands and Puerto Rico providers
With daylight saving time beginning, the Provider Contact Center hours of operation will be modified for providers in the U.S...