Provider contact center (PCC) closures
The PCC is closed certain days for training. View the upcoming closure days and times.
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Freedom of Information Act requests
FOIA (Freedom of Information Act) found in Title 5 of the United States Code, section 552, and enacted in 1966, provides that...
Part B interactive voice response (IVR) operating guide
The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
Limited systems availability Friday, April 3 through Sunday, April 5
There will be Common Working File (CWF) "dark days" Friday, April 3, through Sunday, April 5, affecting the IVR.
Appeal status requests must be obtained through SPOT
To enhance efficiency and ensure the secure handling of appeal information, effective May 1, 2026, all providers will be...
IVR Quick Reference Guide: Medicare Provider Part A
This document provides a quick reference for the First Coast Part A provider IVR features.
Customer service representatives cannot provide claim status via the toll-free service line
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare...
Part A interactive voice response (IVR) operating guide
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
Your feedback is important to us
Please take a moment to complete our customer service satisfaction survey when calling the Provider Contact Center.
Customer service hours of availability for U.S. Virgin Islands and Puerto Rico providers
With daylight saving time beginning, the Provider Contact Center hours of operation will be modified for providers in the U.S...