PC-ACE user guide index
Detailed instructions to use the free PC-ACE software for billing Medicare claims electronically.
Articles
Article Type
Category
Part A interactive voice response (IVR) operating guide
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
User guide - finding LCDs, NCDs, and related coverage information
This how-to guide offers tips for searching for medical policy information via First Coast’s search tools and the CMS Medicare...
PC-ACE User Guide: Section 3 - Enter a Medicare secondary claim
The following instructions are for entering a claim with Medicare as the secondary payer. For more information on billing...
Do you call for multiple facilities? Upcoming changes to Provider Contact Center policies
Effective August 11, the Provider Contact Center will service up to three inquiries for only one PTAN / NPI combination per call...
First Coast holiday schedule
This schedule lists holiday closures for the First Coast offices and provider contact centers responsible for serving providers...
Your feedback is important to us
Please take a moment to complete our customer service satisfaction survey when calling the Provider Contact Center.
Customer service hours of availability for U.S. Virgin Islands and Puerto Rico providers
With daylight saving time ending, the Provider Contact Center hours of operation will be modified for providers in the U.S...