PC-ACE user guide index
Detailed instructions to use the free PC-ACE software for billing Medicare claims electronically.
Articles
Article Type
Category
Provider contact center (PCC) closures
The PCC is closed certain days for training. View the upcoming closure days and times.
IVR Quick Reference Guide: Medicare Provider Part B
This document provides a quick reference for the First Coast Part B provider IVR features.
Part B interactive voice response (IVR) operating guide
The IVR operating guide will help to increase your knowledge of the technology and services we offer providers on our...
IVR Quick Reference Guide: Medicare Provider Part A
This document provides a quick reference for the First Coast Part A provider IVR features.
Part A interactive voice response (IVR) operating guide
The IVR operating guide will help to increase your knowledge of the technology and services we offer our providers on our...
Update to the First Coast Interactive Voice Response (IVR) system
First Coast has implemented some updates to our IVR system.
HETS-EDI enrollment tool user guide
Effective May 11, CMS requires that providers using a third-party vendor to conduct their beneficiary eligibility transactions...
Provide your correct PTAN when contacting provider customer service
Make sure to provide your correct PTAN in the proper format when contacting us for any claim-related inquiries. PTANs that have...
5010 reject code lookup: Help guide
Learn how to use First Coast’s 5010 reject code lookup to resolve data-based issues with your 5010 claim files more quickly.