User guides / instructions

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The SPOT User Guide

This user guide is a reference material available to assist users on how to use First Coast's self-service online portal, the Secure Provider Online Tool (SPOT).

The SPOT User Guide

This user guide is a reference material available to assist users on how to use First Coast's self-service online portal, the Secure Provider Online Tool (SPOT).

The SPOT User Guide: Section 8 - Submit Documents

Complete review of the Submit Documents feature in SPOT.

The SPOT User Guide: Section 8 - Submit Documents

Complete review of the Submit Documents feature in SPOT.

The SPOT User Guide: Section 13 - Troubleshooting

Unable to sign in

The SPOT User Guide: Section 13 - Troubleshooting

Unable to sign in

Enrollment status tool: Help guide

Use this help guide for the enrollment application status tool. This versatile application allows you to check the status of your enrollment application in the Medicare program in three ways.

Enrollment status tool: Help guide

Use this help guide for the enrollment application status tool. This versatile application allows you to check the status of your enrollment application in the Medicare program in three ways.

PC-ACE User Guide: Section 4 – Importing claims into PC-ACE from another software

Claims are introduced into PC-ACE by either entering them manually or by importing them from an external source. The claim import method is ideal for facilities that maintain their claims in an…

PC-ACE User Guide: Section 4 – Importing claims into PC-ACE from another software

Claims are introduced into PC-ACE by either entering them manually or by importing them from an external source. The claim import method is ideal for facilities that maintain their claims in an…