Articles

Make sure to provide your correct PTAN in the proper format when contacting us for any claim-related inquiries. PTANs that have...

The PCC is closed certain days for training. View the upcoming closure days and times.

FOIA (Freedom of Information Act) found in Title 5 of the United States Code, section 552, and enacted in 1966, provides that...

The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.

There will be Common Working File (CWF) "dark days" Friday, April 3, through Sunday, April 5, affecting the IVR.

To enhance efficiency and ensure the secure handling of appeal information, effective May 1, 2026, all providers will be...

This document provides a quick reference for the First Coast Part A provider IVR features.

Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare...

The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.

Please take a moment to complete our customer service satisfaction survey when calling the Provider Contact Center.