Articles

The PCC is closed certain days for training. View the upcoming closure days and times.

This document provides a quick reference for the First Coast Part B provider IVR features.

The IVR operating guide will help to increase your knowledge of the technology and services we offer providers on our...

This document provides a quick reference for the First Coast Part A provider IVR features.

The IVR operating guide will help to increase your knowledge of the technology and services we offer our providers on our...

First Coast has implemented some updates to our IVR system.

Make sure to provide your correct PTAN in the proper format when contacting us for any claim-related inquiries. PTANs that have...

FOIA (Freedom of Information Act) found in Title 5 of the United States Code, section 552, and enacted in 1966, provides that...

There will be Common Working File (CWF) "dark days" Friday, April 3, through Sunday, April 5, affecting the IVR.

To enhance efficiency and ensure the secure handling of appeal information, effective May 1, 2026, all providers will be...