Appeal status requests must be obtained through SPOT
To enhance efficiency and ensure the secure handling of appeal information, effective May 1, 2026, all providers will be...
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Customer service representatives cannot provide claim status via the toll-free service line
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare...
Your feedback is important to us
Please take a moment to complete our customer service satisfaction survey when calling the Provider Contact Center.
First Coast holiday schedule
This schedule lists holiday closures for the First Coast offices and provider contact centers responsible for serving providers...
Provider inquiry checklist
Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this...
Telephone reopening requests via the IVR
A self-service feature is available via the Part B interactive voice response (IVR) that allows providers / customers to request...