This user guide is a reference material available to assist users on how to use First Coast's self-service online portal, the Secure Provider Online Tool (SPOT).
Find information regarding the appeals process, including reopenings, and overpayments. Learn how to appeal Medicare coverage and payment decisions and check status on existing appeals.
This edition includes information on the new ASPIRE model to deliver support to children and youth with complex medical needs, preventing claim denials for therapeutic footwear, the reprocessing of certain claims from method II critical acc…