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A self-service feature is available via the Part B interactive voice response (IVR) that allows providers / customers to request telephone reopenings on certain claims via the IVR.
There will be Common Working File (CWF) "dark days" Friday, April 3, through Sunday, April 5, affecting the IVR.
To enhance efficiency and ensure the secure handling of appeal information, effective May 1, 2026, all providers will be required to use SPOT to check appeal status and access duplicate appeal decision letters.
Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this convenient inquiry checklist.
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare regulations.
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
Make sure to provide your correct PTAN in the proper format when contacting us for any claim-related inquiries. PTANs that have double zeroes as a prefix (00XXXXX) should be provided with those zeroes, followed by the remaining digits. If y…
The PCC is closed certain days for training. View the upcoming closure days and times.
This schedule lists holiday closures for the First Coast offices and provider contact centers responsible for serving providers in Florida, Puerto Rico, and the U.S. Virgin Islands.
The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.