Contact EDI
Need to reach out? Call our EDI help desk or email us for general EDI assistance. Available Monday-Friday 8 a.m.- 5 p.m. ET (excluding holiday closings and training dates).
Please have your billing provider PTAN, NPI, and last five digits of the tax ID available at the time of your call.
Note: Different help desks are available for the different types of electronic billing questions. Carefully consider the type of assistance needed before dialing. Calls received to the incorrect help desk will be asked to call back using the correct telephone number. Read this article to help you decide which number to call.
Phone: Part A & Part B
Florida/U.S. Virgin Islands: 888-670-0940
Puerto Rico: 888-875-9779
TTY: 711
Fax: 904-361-0470
Address
First Coast Service Options
Attn: EDI
P.O. Box 3703
Mechanicsburg, PA 17055-1861
Email: MedicareEDI@FCSO.com
Priority mailing address
First Coast Service Options
Attn: EDI
2020 Technology Parkway, Suite 100
Mechanicsburg, PA 17050-9419
Contact EDI for assistance with:
- Electronic billing and Electronic Remittance Advice (ERA) enrollment instructions
- American National Standards Institute (ANSI) Accredited Standards Committee (ASC) X12N claim specifications
- TA1 Interchange Acknowledgement (Part A/B)
- X12N 999 Implementation Acknowledgement (Part A/B)
- X12N 277CA Claims Acknowledgement (Part A/B)
- Trading Partner login ID unlock and password resets
- Status of electronic claim submissions
- PC-ACE billing software support
- Medicare Remit Easy Print (MREP) software support
- PC-Print software support
- Direct Data Entry (DDE) password resets (Part A only)