EDI system status and scheduled maintenance
Current system status
- TIBCO Gateway is currently available.
Regular maintenance schedule
The TIBCO gateway is available 24/7, except for routine weekly maintenance and scheduled outages to maintain performance and allow for functionality updates. During weekly maintenance and scheduled outages, access to the gateway may be unavailable. The routine maintenance schedule can be found below:
- TIBCO Gateway: Sundays between 3 – 10 p.m. ET and periodically on Sunday mornings.
Additional upcoming EDI gateway maintenance schedule
Additional scheduled maintenance which affects the ability to connect to the gateway will be listed below.
- No additional maintenance is currently scheduled.
Stay informed
Urgent system alerts will be posted above and sent via eNews to users that are subscribed to receive First Coast’s EDI eNews. If you are not currently subscribed to eNews, you are encouraged to do so at https://medicare-prod.fcso.com/enews/subscribe. To receive EDI alerts, select the Part A & Part B Electronic Data Interchange list when subscribing.
EDI system operation hours
The EDI system is accessible 24 hours a day, 7 days a week. EDI files submitted after the end of daytime indicated on any business day are not considered "received" until the next business day. EDI files submitted on a non-business day are not considered "received" until the next business day or as published. Claim file response reports may be delayed during these time periods, and for several hours after, as our system cycles complete.
The system also allows for multiple transmissions within one day, simply by assigning a unique submission number to each transmission. Your vendor/programmer can explain how this is done.
Part A
| Contract ID | End of day time |
|---|---|
| 09101/09201 | 6 p.m. ET |
Part B
| Contract ID | End of day time |
|---|---|
| 09102/09202/09302 | 6 p.m. ET |
Direct Data Entry (DDE)
DDE is a function of the Fiscal Intermediary Shared System (FISS) Medicare Part A processing system. Access is provided via a third-party secure DDE vendor. DDE is used to verify beneficiary eligibility, enter claims directly into the FISS, verify claim status, and/or perform claims correction.
DDE maintenance
- No DDE maintenance is currently scheduled.
DDE operation hours
The FISS is available during the hours listed below. All hours are based on ET.
- Monday - Friday; 7 a.m. - 7 p.m.
- Saturday; 7 a.m. - 4 p.m.
Contact us
Visit the First Coast Medicare EDI Florida and U. S. Virgin Islands contact information -- Part A and B webpage for contact information.