Customer service hours of availability for U.S. Virgin Islands and Puerto Rico providers
With daylight saving time beginning, the Provider Contact Center hours of operation will be modified for providers in the U.S...
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E/M interactive worksheet: Help guide - Initial information
Learn how to take advantage of the features of our exclusive E/M interactive worksheet and find the code that best represents...
The SPOT User Guide: Section 1 - Introduction
First Coast’s Secure Provider Online Tool (SPOT)
First Coast developed its provider internet portal application - SPOT - to offer...
PC-ACE User Guide: Section 2 - Claim entry
More information on claim entry, including screen shots of the software, is available in the PC-ACE Institutional Training...
PC-ACE User Guide: Section 3 - Enter a Medicare secondary claim
The following instructions are for entering a claim with Medicare as the secondary payer. For more information on billing...
CBR Guide - Part A
The Comparative Billing Report (CBR) for Part A providers furnishes a detailed examination of the comparative data that Medicare...
First Coast holiday schedule
This schedule lists holiday closures for the First Coast offices and provider contact centers responsible for serving providers...
Provider inquiry checklist
Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this...
The SPOT User Guide: Section 5 - Claims
Claim Status
The Claim Status feature allows users to check the status of their claims. Allow two to three business days for...
The SPOT User Guide: Section 12 - Online resources
Many valuable resources are accessible from the footer menu within SPOT.
Figure 1: Footer
Self-service Tools
The first resource...