Articles

Detailed instructions to use the free PC-ACE software for billing Medicare claims electronically.

The Redetermination Notices feature has been renamed to General Inquiry and Redetermination Correspondence. This feature will...

This user guide is a reference material available to assist users on how to use First Coast's self-service online portal, the...

This help document guides you through using the fee schedule lookup tool on First Coast's Medicare provider website.

Complete review of the Submit Documents feature in SPOT.

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To use the SPOT, you must complete both parts of the new user registration process through the IDM website. 

The...

This how-to guide offers tips for searching for medical policy information via First Coast’s search tools and the CMS Medicare...

Claims are introduced into PC-ACE by either entering them manually or by importing them from an external source. The claim...

Use this help guide for the enrollment application status tool. This versatile application allows you to check the status of...

Providers must use the patient’s Medicare Beneficiary ID (MBI) for all transactions. Per CMS MBI education, there are three ways...