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There will be Common Working File (CWF) "dark days" Friday, April 3, through Sunday, April 5, affecting the IVR.
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
This document provides a quick reference for the First Coast Part A provider IVR features.
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare regulations.
The PCC is closed certain days for training. View the March and April closure days and times.