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View contact information for the Provider Audit and Reimbursement department.
Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this convenient inquiry checklist.
This schedule lists holiday closures for the First Coast offices and provider contact centers responsible for serving providers in Florida, Puerto Rico, and the U.S. Virgin Islands.
With daylight saving time beginning, the Provider Contact Center hours of operation will be modified for providers in the U.S. Virgin Islands and Puerto Rico.
Find telephone numbers, departmental contact information, holiday and training closures, how to submit general inquiries and provide feedback to First Coast, additional resources, and more.
View contact information for the Claims area.
Please take a moment to complete our customer service satisfaction survey when calling the Provider Contact Center.
There will be Common Working File (CWF) "dark days" Friday, April 3, through Sunday, April 5, affecting the IVR.
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare regulations.