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Contact Claims

Need to reach out? Call our provider contact center or submit an online inquiry for general claims assistance. First Coast's representatives are available Monday-Friday, 8 a.m.- 4 p.m. ET/CT* (excluding holidayclosings and trainingdates).

Call

Florida / U.S. Virgin Islands:

888-644-4112 
TTY: 711
Fax: 904-361-0318

Florida / U.S. Virgin Islands: 

866-454-9007
TTY: 711
Fax: 904-361-0318

Puerto Rico

877-908-8433
TTY: 711
Fax: 904-361-0318

Puerto Rico: 

877-715-1921
TTY: 711
Fax: 904-361-0318

*CT hours only apply to FL providers

General claims / ADRs

mail

Mailing address: Florida

First Coast Service Options
Medicare Part A Claims
P.O. Box 2006
Mechanicsburg, PA 17055-0733

Mailing address: Florida

First Coast Service Options
Part B Claims and Claims ADR FL
P.O. Box 2009
Mechanicsburg, PA 17055-0709 

Mailing address: Puerto Rico / U.S. Virgin Islands

First Coast Service Options
Medicare Part A Claims PR/VI
P.O. Box 2001
Mechanicsburg, PA 17055-0733

Mailing address: Puerto Rico / U.S. Virgin Islands

First Coast Service Options
Part B Claims and Claims ADR PR/VI
P.O. Box 2004
Mechanicsburg, PA 17055-0704

Additional mailing addresses

Priority mailing address

First Coast Service Options
Medicare Claims Department
2020 Technology Parkway Suite 100
Mechanicsburg, PA 17050-9419

Post-pay medical review

First Coast Service Options Inc.
Part A and Part B Post Pay Medical Review
P.O. Box 3701
Mechanicsburg, PA 17055-1860

Credit balance report (CMS-838)

First Coast Service Options
Attn: Cashier
P.O. Box 3162
Mechanicsburg, PA 17055-1837

Additional claims information