Contact PARD

We continually look for ways to improve communications with providers. To ensure proper correspondence and documentation are directed to the appropriate person a list of contact persons is listed below. You may also complete the Provider Master Information form for facility and subunits and return to the address provided in the form.

Note: Please do not send any individually identifiable information via the Internet. This includes, but is not limited to, specific beneficiary information such as the Medicare beneficiary ID number and/or Social Security number and specific claim information. If you wish to speak with someone about a specific claim, this is not the venue to do so, and we encourage you to call our Part A contact center instead. First Coast's representatives are available Monday-Friday, 8 a.m.- 4 p.m. ET/CT* (excluding holiday closings and training dates). Florida / U.S. Virgin Islands: 888-664-4112 | Puerto Rico: 877-908-8433 | TTY: 711

Address: Cost reports

First Coast Service Options Inc.
JN Provider Audit & Reimbursement
2020 Technology Parkway,Suite 100
Mechanicsburg, PA 17050

Address: Return money

First Coast Service Options Inc.
Medicare Part A Debt Recovery
PO Box 3162
Mechanicsburg, PA 17055-1837

 

Priority address: Return money

First Coast Service Options Inc.
Medicare Part A Debt Recovery
2020 Technology Parkway, Suite 100
Mechanicsburg, PA 17050

    Topic Contact / Email
    Director Email: Debbie Paul
    Senior audit manager Email: Kelvin Miles
    Audit manager Email: Rayfield Johnson, Jr.
    Audit manager Email: Alyssa Gramstad
    Audit manager Email: Elizabeth Lau Chong
    Reimbursement manager Email: Dawn Hooper
    Reopening manager Email: Kelvin Miles
    Acceptance/settlement manager Email: Raymond Bossong

    For tentative settlement questions, please use contact listed on the tentative letter or your Audit Manager (contact information above)

    Topic Contact / Email
    Cost reports Email: FCSOSettlement@fcso.com
    Rates Email: ReimbursementJN@fcso.com
    GME - Affiliation & displaced resident agreements Email: Krystyna.Gallegos@novitas-solutions.com
    Wage index / occupational mix Email: JNWageIndex@fcso.com 
    Area Phone Email
    EUS help desk 866-484-8049 Email: EUS_Support@cms.hhs.gov
    Questions / detail requests N/A Email: Brenda.Nelson@fcso.com
    Email: Renee.Wheatley@fcso.com
    Internet / connectivity

    FL/USVI: 888-664-4112

    PR: 877-908-8433

    Submit an online inquiry
    Topic Contact / Email
    Accelerated Payments Email: Dawn.Hooper@fcso.com
    Certified Registered Nurse Anesthetists (CRNA) Cost Exception Email: ReimbursementJN@fcso.com
    Cost Report Appeals Email: PRRBAppeals@fcso.com
    Promoting Interoperability (PI) Program (formerly EHR Incentive Program) Email: ReimbursementJN@fcso.com
    Inpatient Rehabilitation Facility PPS Email: ReimbursementJN@fcso.com
    Long Term Care Hospital Prospective Payment System (PPS) Email: ReimbursementJN@fcso.com
    Pass-Thru Payment Questions Email: ReimbursementJN@fcso.com
    Provider-Based Facility Issues Email: Theresa.Bigsby@fcso.com
    Skilled Nursing Facilities (SNF) Prospective Payment System (PPS) Email: ReimbursementJN@fcso.com
    Tie-ins / Tie-outs Change of Ownership or Address Email: FCSOSettlement@fcso.com
    Volume Decrease Adjustments

    Email: Debbie.Paul@fcso.com

    Email: Kelvin.Miles@fcso.com