Contact PARD
We continually look for ways to improve communications with providers. To ensure proper correspondence and documentation are directed to the appropriate person a list of contact persons is listed below. You may also complete the Provider Master Information form for facility and subunits and return to the address provided in the form.
Note: Please do not send any individually identifiable information via the Internet. This includes, but is not limited to, specific beneficiary information such as the Medicare beneficiary ID number and/or Social Security number and specific claim information. If you wish to speak with someone about a specific claim, this is not the venue to do so, and we encourage you to call our Part A contact center instead. First Coast's representatives are available Monday-Friday, 8 a.m.- 4 p.m. ET/CT* (excluding holiday closings and training dates). Florida / U.S. Virgin Islands: 888-664-4112 | Puerto Rico: 877-908-8433 | TTY: 711
Address: Cost reports
First Coast Service Options Inc.
JN Provider Audit & Reimbursement
2020 Technology Parkway,Suite 100
Mechanicsburg, PA 17050
Address: Return money
First Coast Service Options Inc.
Medicare Part A Debt Recovery
PO Box 3162
Mechanicsburg, PA 17055-1837
Priority address: Return money
First Coast Service Options Inc.
Medicare Part A Debt Recovery
2020 Technology Parkway, Suite 100
Mechanicsburg, PA 17050
| Topic | Contact |
|---|---|
| Director | Debbie Paul |
| Senior audit manager | Kelvin Miles |
| Audit manager | Rayfield Johnson, Jr. |
| Audit manager | Keith Ewing |
| Audit manager | Elizabeth Lau Chong |
| Reimbursement manager | Dawn Hooper |
| Reopening manager | Kelvin Miles |
| Acceptance/settlement manager | Raymond Bossong |
For tentative settlement questions, please use contact listed on the tentative letter or your Audit Manager (contact information above)
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Topic |
Contact |
|---|---|
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Cost reports |
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Rates |
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GME - Affiliation & displaced resident agreements |
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Wage index / occupational mix |
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Area |
Phone |
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|---|---|---|
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EIDM help desk |
866-484-8049 |
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Questions / detail requests |
N/A |
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Internet / connectivity |
FL/USVI: 888-664-4112 PR: 877-908-8433 |
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Topic |
Contact |
|---|---|
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Accelerated Payments |
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Certified Registered Nurse Anesthetists (CRNA) Cost Exception |
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Cost Report Appeals |
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Promoting Interoperability (PI) Program (formerly EHR Incentive Program) |
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Inpatient Rehabilitation Facility PPS |
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IRIS questions |
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Long Term Care Hospital Prospective Payment System (PPS) |
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Pass-Thru Payment Questions |
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Provider-Based Facility Issues |
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Skilled Nursing Facilities (SNF) Prospective Payment System (PPS) |
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Tie-ins / Tie-outs Change of Ownership or Address |
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Volume Decrease Adjustments |