Contact PARD
We continually look for ways to improve communications with providers. To ensure proper correspondence and documentation are directed to the appropriate person a list of contact persons is listed below. You may also complete the Provider Master Information form for facility and subunits and return to the address provided in the form.
Note: Please do not send any individually identifiable information via the Internet. This includes, but is not limited to, specific beneficiary information such as the Medicare beneficiary ID number and/or Social Security number and specific claim information. If you wish to speak with someone about a specific claim, this is not the venue to do so, and we encourage you to call our Part A contact center instead. First Coast's representatives are available Monday-Friday, 8 a.m.- 4 p.m. ET/CT* (excluding holiday closings and training dates). Florida / U.S. Virgin Islands: 888-664-4112 | Puerto Rico: 877-908-8433 | TTY: 711
Address: Cost reports
First Coast Service Options Inc.
JN Provider Audit & Reimbursement
2020 Technology Parkway,Suite 100
Mechanicsburg, PA 17050
Address: Return money
First Coast Service Options Inc.
Medicare Part A Debt Recovery
PO Box 3162
Mechanicsburg, PA 17055-1837
Priority address: Return money
First Coast Service Options Inc.
Medicare Part A Debt Recovery
2020 Technology Parkway, Suite 100
Mechanicsburg, PA 17050
Topic | Contact / Email |
---|---|
Director | Email: Debbie Paul |
Senior audit manager | Email: Kelvin Miles |
Audit manager | Email: Rayfield Johnson, Jr. |
Audit manager | Email: Alyssa Gramstad |
Audit manager | Email: Elizabeth Lau Chong |
Reimbursement manager | Email: Dawn Hooper |
Reopening manager | Email: Kelvin Miles |
Acceptance/settlement manager | Email: Raymond Bossong |
For tentative settlement questions, please use contact listed on the tentative letter or your Audit Manager (contact information above)
Topic | Contact / Email |
---|---|
Cost reports | Email: FCSOSettlement@fcso.com |
Rates | Email: ReimbursementJN@fcso.com |
GME - Affiliation & displaced resident agreements | Email: Krystyna.Gallegos@novitas-solutions.com |
Wage index / occupational mix | Email: JNWageIndex@fcso.com |
Area | Phone | |
---|---|---|
EUS help desk | 866-484-8049 | Email: EUS_Support@cms.hhs.gov |
Questions / detail requests | N/A | Email: Brenda.Nelson@fcso.com Email: Renee.Wheatley@fcso.com |
Internet / connectivity |
FL/USVI: 888-664-4112 PR: 877-908-8433 |
Submit an online inquiry |
Topic | Contact / Email |
---|---|
Accelerated Payments | Email: Dawn.Hooper@fcso.com |
Certified Registered Nurse Anesthetists (CRNA) Cost Exception | Email: ReimbursementJN@fcso.com |
Cost Report Appeals | Email: PRRBAppeals@fcso.com |
Promoting Interoperability (PI) Program (formerly EHR Incentive Program) | Email: ReimbursementJN@fcso.com |
Inpatient Rehabilitation Facility PPS | Email: ReimbursementJN@fcso.com |
Long Term Care Hospital Prospective Payment System (PPS) | Email: ReimbursementJN@fcso.com |
Pass-Thru Payment Questions | Email: ReimbursementJN@fcso.com |
Provider-Based Facility Issues | Email: Theresa.Bigsby@fcso.com |
Skilled Nursing Facilities (SNF) Prospective Payment System (PPS) | Email: ReimbursementJN@fcso.com |
Tie-ins / Tie-outs Change of Ownership or Address | Email: FCSOSettlement@fcso.com |
Volume Decrease Adjustments |