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Submitting unsolicited paperwork (PWK) segments for electronic claims

March 17, 2026
The PWK (paperwork) segment of the X12N version 5010 allows for submission of supporting documentation with a version 5010 837 electronic claim. This article the steps to complete this process.

Opioid treatment program (OTP)

March 17, 2026
Find the latest Medicare news identified specifically for opioid treatment programs as well as helpful information, education, and links to CMS resources pertaining to this specialty.

Tips to prevent reason code 326x4

March 17, 2026
Review this article if your claim is returning for reason code 326x4.

Part A interactive voice response (IVR) operating guide

March 17, 2026
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.

Tips to prevent RTP 12206

March 17, 2026
Read this article for tips on how to prevent RTP 12206.

Tips to prevent RTP 30949

March 17, 2026
Read this article for tips on how to prevent RTP 30949.

IVR Quick Reference Guide: Medicare Provider Part A

March 17, 2026
This document provides a quick reference for the First Coast Part A provider IVR features.

Tips to prevent reject reason code 76474

March 17, 2026
Read this article for tips on how to prevent reject reason code 76474.

Checklist: Diagnostic radiology

March 17, 2026
This checklist is intended to provide health care providers with a reference for use when responding to medical documentation requests pertaining to diagnostic radiology.

Customer service representatives cannot provide claim status via the toll-free service line

March 17, 2026
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare regulations.
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