Common inquiries -- Part B

Reduce the time you spend contacting Medicare

First Coast’s Part B Provider Contact enter frequently receives inquiries from members of the provider community about a wide array of topics. Listed below are some of the most popular topics as well as links to information that will help you find the answers you need to resolve any issues quickly and easily.

If you have a question related to:

• Appealing a claim -- click here
• Claim denials -- click here
• Claim not on file -- click here
• Claims denied as a duplicate -- click here
• Clerical error reopenings -- click here
• Coding errors -- see Billing and coding FAQs
• Contact information -- click here
• Medicare as a secondary payer (MSP) -- click here
• Modifiers/global surgery -- see Billing and coding FAQs
• Obtaining a patient's eligibility information -- see Claim FAQs
• Obtaining a copy of a remittance notice -- click here
• Payment calculation for MSP -- click here
• Payment explanation -- click here
• Payment floor --  click here
• Provider enrollment applications, status or information -- click here
• Reopening a claim -- click here
• Revalidation initiative -- see Provider enrollment revalidation
• Status of resolution of a claim appeal -- see Appeal process FAQs
• Other common tips on inquiries and denials -- click here
• Other FAQs -- click here

Additional tips

Use the following tips to help you find the answers you need about these additional topics: 

• Click here for questions about accessing claim status, patient eligibility (Medicare, MSP and Medicare Advantage [formerly Medicare HMO]), deductible information, and financial information (last three checks, month/year to date dollar amounts).

For inquiries other than those listed above, contact First Coast’s Provider Contact Center. When calling the Provider contact center, make sure you have all the information necessary for the call. You can do this by viewing the provider inquiry checklist