Requesting duplicate remittance advice

First Coast sometimes receives requests for duplicate Medicare remittance notices (MRNs), also known as Medicare summary notices (MSNs). 

Trading partners who are directly submitting through the EDI Gateway using their own submitter number and receive electronic remittance advices (ERAs) may use the Remittance reload request for X12 v5010. 

Providers who are sending/receiving files through a clearinghouse should contact the clearinghouse for any reload requests. Providers may also download free software to retrieve ERAs.

How do I get the free software?

• For Part A providers, download PC-Print Software.
• For Part B providers, download MREP software.

What if I receive paper remittance notices?

Medicare contractors do not routinely provide duplicate paper remits (standard paper remittance or SPR). Providers who receive SPR may contact customer service for duplicates if the originals were never received or were lost due to natural disaster. (Note: Customer service can only send the duplicates to the address printed on the SPR. In addition, Part A requests must be made within 30 days of the remit date)

We recommend using ERAs.