Approved cost report vendors
CMS has approved the following cost report software vendors for the electronic submission of yearly Medicare cost reports.
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Limited systems availability Friday, April 3 through Sunday, April 5
There will be Common Working File (CWF) "dark days" Friday, April 3, through Sunday, April 5, affecting the IVR.
Appeal status requests must be obtained through SPOT
To enhance efficiency and ensure the secure handling of appeal information, effective May 1, 2026, all providers will be...
Provider contact center (PCC) closures
The PCC is closed certain days for training. View the March and April closure days and times.
Electronic cost report exhibit templates
This is information about exhibit templates for filing a cost report in electronic format.
Electronic submission of supporting documentation
This is a list of documents that should be sent in electronic format.
Low and no Medicare utilization cost reports
This defines what is required when filing a low or no utilization cost report.
IVR Quick Reference Guide: Medicare Provider Part A
This document provides a quick reference for the First Coast Part A provider IVR features.
Customer service representatives cannot provide claim status via the toll-free service line
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare...
Part A interactive voice response (IVR) operating guide
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.