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Make sure to provide your correct PTAN in the proper format when contacting us for any claim-related inquiries. PTANs that have double zeroes as a prefix (00XXXXX) should be provided with those zeroes, followed by the remaining digits. If y…
First Coast has implemented some updates to our IVR system.
The PCC is closed certain days for training. View the upcoming closure days and times.
The IVR operating guide will help to increase your knowledge of the technology and services we offer our providers on our interactive voice response system.
This document provides a quick reference for the First Coast Part A provider IVR features.