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To enhance efficiency and ensure the secure handling of appeal information, effective May 1, 2026, all providers will be required to use SPOT to check appeal status and access duplicate appeal decision letters.
There will be Common Working File (CWF) "dark days" Friday, April 3, through Sunday, April 5, affecting the IVR.
The PCC is closed certain days for training. View the March and April closure days and times.
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare regulations.