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To enhance efficiency and ensure the secure handling of appeal information, effective May 1, 2026, all providers will be required to use SPOT to check appeal status and access duplicate appeal decision letters.
There will be Common Working File (CWF) "dark days" Friday, April 3, through Sunday, April 5, affecting the IVR.
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare regulations.
The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
FOIA (Freedom of Information Act) found in Title 5 of the United States Code, section 552, and enacted in 1966, provides that, upon request from any person, a federal agency or federal contractor must release any record unless that record f…
The PCC is closed certain days for training. View the upcoming closure days and times.