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A self-service feature is available via the Part B interactive voice response (IVR) that allows providers / customers to request telephone reopenings on certain claims via the IVR.
There will be Common Working File (CWF) "dark days" Friday, April 3, through Sunday, April 5, affecting the IVR.
To enhance efficiency and ensure the secure handling of appeal information, effective May 1, 2026, all providers will be required to use SPOT to check appeal status and access duplicate appeal decision letters.
Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this convenient inquiry checklist.
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare regulations.
Make sure to provide your correct PTAN in the proper format when contacting us for any claim-related inquiries. PTANs that have double zeroes as a prefix (00XXXXX) should be provided with those zeroes, followed by the remaining digits. If y…
This schedule lists holiday closures for the First Coast offices and provider contact centers responsible for serving providers in Florida, Puerto Rico, and the U.S. Virgin Islands.
FOIA (Freedom of Information Act) found in Title 5 of the United States Code, section 552, and enacted in 1966, provides that, upon request from any person, a federal agency or federal contractor must release any record unless that record f…
Find telephone numbers, departmental contact information, holiday and training closures, how to submit general inquiries and provide feedback to First Coast, additional resources, and more.
View contact information for the Claims area.