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PC-ACE user guide index

February 10, 2026
Detailed instructions to use the free PC-ACE software for billing Medicare claims electronically.

Part A PC-ACE training module: Getting started

February 10, 2026
The PC-ACE professional training module provides instructions necessary to set up and use the PC-ACE software.

First Coast HTTPS CAQH CORE compliant connectivity guide

February 10, 2026
This connectivity guide provides trading partners with instructions on how to successfully exchange electronic transactions with First Coast using the hypertext transfer protocol secure (HTTPS) Council for Affordable Quality Healthcare (CAQ…

The SPOT User Guide: Section 12 - Online resources

February 10, 2026
Many valuable resources are accessible from the footer menu within SPOT.

Provider inquiry checklist

February 10, 2026
Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this convenient inquiry checklist.

First Coast holiday schedule

February 10, 2026
This schedule lists holiday closures for the First Coast offices and provider contact centers responsible for serving providers in Florida, Puerto Rico, and the U.S. Virgin Islands.

Medicare Physician Compare: Provider search

February 11, 2026
Use this application to search for providers, including Medicare participation status.

What to do when you can't locate your claim

February 11, 2026
Would you like to reduce the time you spend contacting Medicare? Having difficulties locating a claim? Here's some tips to help locate a claim not on file.

How to appeal a claim

February 11, 2026
First Coast offers multiple ways of appealing a claim denial. The most efficient way to do so is through First Coast’s portal, SPOT.

Common inquiries -- Part B

February 11, 2026
Reduce the time it takes to answer your Medicare question by viewing common Part B inquiries received by customer service.
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