To use the SPOT, you must complete the full new user registration process. If you attempt to log on to SPOT before the enrollment form is processed and the role request has been approved, a permission error message will be returned. If the full registration process is complete and you still receive this error the following business day, clear your internet browser’s cache and try again. If you continue to have issues or are unsure of the status of your SPOT access request, you may contact the SPOT Help Desk (855-416-4199 option 1).