Help and references

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New visitor center

Your online journey though Medicare starts here. This page is dedicated to helping new visitors find their way around the provider website.

First Coast’s live chat

Join us on medicare.fcso.com for live chat, available Monday-Friday, 10 a.m.-2 p.m. Eastern Time (ET) for website-related inquiries. At First Coast, the needs of our provider community come first.

First Coast’s live chat

Join us on medicare.fcso.com for live chat, available Monday-Friday, 10 a.m.-2 p.m. Eastern Time (ET) for website-related inquiries. At First Coast, the needs of our provider community come first.

Website enhancements

To ensure that our site meets the needs of providers, we carefully analyze feedback and implement changes to improve customer satisfaction.

Helpful links

Here is a list of billing links to help increase billing accuracy as well as links to other Medicare program-related resources.

Troubleshooting email attachments using SecureZIP

Verify with the sender that you have the correct passphrase/password to open the email attachment or file. Use this information for further troubleshooting with SecureZIP files and attachments.

Troubleshooting email attachments using SecureZIP

Verify with the sender that you have the correct passphrase/password to open the email attachment or file. Use this information for further troubleshooting with SecureZIP files and attachments.

Website enhancements

To ensure that our site meets the needs of providers, we carefully analyze feedback and implement changes to improve customer satisfaction.

Contractor numbers for processing MAC workload

View First Coast's MAC workload numbers (payer IDs) issued by CMS.

Contractor numbers for processing MAC workload

View First Coast's MAC workload numbers (payer IDs) issued by CMS.