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Our education program works

December 23, 2025

Education spotlight

April 28, 2026

View our video on avoiding non-response medical review denials

December 23, 2025
We added a YouTube video on Medical Review best practices to prevent unnecessary “non-response” denials. Let us know what you think by selecting the Like button and don’t forget to subscribe to our YouTube channel. Thanks for watching!

How to complete CMS-838 credit balance reports

May 4, 2026
First Coast is responsible to ensure compliance with the credit balance reporting process. The information provided below offers a brief explanation of how the CMS-838 credit balance reports should appear before either faxing to First Coast…

Event registration

December 23, 2025
Welcome to the First Coast learning center. This online learning center is your gateway to attending live events to help further your knowledge of working with the Medicare program.

MyCEUCertificate Gateway help guide

March 13, 2026
Continuing Education Units (CEU) certificates may be awarded for successful completion of First Coast’s educational events and will be maintained within our MyCEUCertificate Gateway for two years from the date of the event.

CMS beneficiary notices

February 16, 2026
Learn about the CMS advance beneficiary notices, including when and which types of notices should be used to inform beneficiaries of their financial liability, appeal rights, and protections. This article includes a link to the renewed vers…

Part A outpatient date of service reporting and split billing

December 23, 2025
This article is a reminder for all outpatient claim submitters about how to correctly submit the date of service on the claim.

Appropriate drug billing for Prolia (denosumab) injections, J0897

December 23, 2025
View this important information you must know when billing for Prolia (denosumab) injections, J0897.

First Coast POE-AG charter – Florida, Puerto Rico, and the U.S. Virgin Islands Part A

May 5, 2026
This charter outlines the focus and scope of First Coast Service Options’ (First Coast) Part A Provider Outreach and Education Advisory Group (POE-AG). The charter also defines POE-AG membership requirements, roles, and responsibilities.
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