Your feedback is important to us
Help us level up!
Share your thoughts to help us create a better experience. Select a focus area below to get started:
We evaluate your feedback every day and use your suggestions and questions to help drive improvements to our websites and business functions.
In addition to the specific focus areas above, keep an eye out for our Level Up campaign and take a moment to share your feedback. Your collaboration helps us continue improving your experience.
Improving together
We’re listening. Thank you for your continued feedback!
First Coast appreciates the feedback you send us through our satisfaction surveys. Here's how your participation has led to improvements:
What we've been up to this year
- Redesigned our EDI Gateway tools
- Our enrollment tools, the Application Status and Enrollment Gateway, received a new look and feel.
- Reformatted our Independent Clinical Laboratory specialty page to better support providers in obtaining relevant information.
- Launched a new Global Surgery Calculator tool.
- The portal enrollment form was updated to offer the Adobe digital signature option.
- Introduced a new and improved Medicare Navigator program to help support providers in understanding Medicare program requirements.
Previous improvements
- Launched a Prior Authorization Code Lookup tool to help providers verify if the code is under a prior authorization program.
- Enhanced efficiency and further ensured the secure handling of appeals status and duplicate decision letters by limiting requests to those obtained solely through the portal.
- First Coast implemented a brand-new redesigned website featuring quick access to self-service features, a streamlined events calendar, improved latest news areas and more.
- Created a CERT educational resources area to assist providers in understanding, navigating and meeting CERT requirements
- MYCEUGateway was launched to improve provider satisfaction and reduce costs associated with issuance and retrieval of continuing education unit certificates (CEUs) following participation in live POE events.
- The Learning Management System (LMS) was retired and replaced with direct registration for events through our WebEx communication platform without the need to register through the LMS.
- The suffix field was added to the eligibility feature in SPOT.
- Added the link to IDM to Step 1 of “IDM annual certification".
- Added a redirect to address bookmarks for self-service tools that were moved to the cloud.
- Fixed an issue in the redirect for the IVR tool, no longer making it case sensitive.
- Updated our fee schedule lookup tool to provide full descriptions of fees in place of acronyms as well as the line of business to the page title for further clarification.
- Fixed incorrect styling that was preventing important text from appearing in “How to Appeal a Claim”
- Added the “Requesting a copy of certification letter” to our provider enrollment resources page to help providers easily locate this resource.
- First Coast University was replaced with an easier-to-access gateway for event registration and printout of CEU certificates.
- Modifiers applicable to ambulatory surgical centers (ASCs) were added as a result of feedback.