Understanding provider statistical and reimbursement (PS&R) report registration
External user services (EUS) help
Registration
-
Where can I obtain a complete list of the documentation required by CMS for IDM (identity management system) registration?
The email sent to the security official at the time of registration contains the specified document (Internal Revenue Service (IRS) form CP-575) and the list of acceptable alternatives.
-
If I only use the provider statistical and reimbursement (PS&R) reports once a year, do I still need to register in IDM?
Yes. In order to obtain a PS&R report you must be registered in IDM.
-
Do I have to register in IDM if I am not required to file a cost report?
No. However, if you ever want a PS&R you must register in IDM.
-
I have one Tax Identification Number (TIN) number for multiple facilities. Can I register all of the facilities in IDM?
Yes; however, you must register each organization separately in order to obtain a PS&R for each organization.
-
Do I need to submit another IRS document if I register another organization with the same legal business name and tax ID number?
No, unless specified otherwise during a later discussion with external user services (EUS), IDM, or CMS.
-
If I am a home office that manages numerous facilities, do I need to register as an end user for each of the facilities in IDM?
Yes.
-
Where can I obtain additional information related to IDM?
CMS has included an overview of IDM, IDM user guides, and other information on the IDM webpage at https://home.idm.cms.gov/ .
-
I have already registered in IDM, but I have forgotten my password, who should I contact to have it reset?
There is a password reset functionality built into IDM. It can be found by accessing the “Forgot Password?” link at https://home.idm.cms.gov/ . If this does not work (because you have not answered the authentication questions, or because your account has been inactive for more than six months), then you should contact the EUS help desk.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7 a.m.-7 p.m. ET)
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7 a.m.-7 p.m. ET)
Email: EUS_Support@cms.hhs.gov
Website: https://eus.cms.gov -
Why does it take so long to register in IDM?
The on-screen registration process should take no more than 10 minutes for the initial registration of an organization and a security official. The remainder of the time is taken up by postal delays (documents being mailed), followed by the amount of time it takes for external user services (EUS) to process the application (which itself varies based on the number of applications being submitted in a given week), and verifying the employment of the security official at the organization in question.
External User Services (EUS) help
-
What is EUS?
External user services (EUS) is a help desk offered by CMS for assisting with the registration and use of the IDM system for provider and MAC users. The EUS help desk can be reached:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7 a.m.-7 p.m. ET)
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7 a.m.-7 p.m. ET)
Email: EUS_Support@cms.hhs.gov
Website: https://eus.cms.gov
-
What should I do if my organization is not shown in the pick list during the IDM registration process?
Until an organization is established by the security official, it does not exist in IDM. If you are registering as a user group administrator or end user, and cannot find the organization you are looking for, you should contact your security official to verify that they have completed the registration of the organization.
If you verify that the organization has been created, and still cannot find it during registration, consider broadening your search criteria (enter just the TIN and state, or only enter part of the name). If you still cannot find your organization, contact EUS.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7 a.m.-7 p.m. ET)
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7 a.m.-7 p.m. ET)
Email: EUS_Support@cms.hhs.gov
Website: https://eus.cms.gov -
If this is my first time registering in IDM can I register more than one organization at a time?
No.
-
How do I register another provider in IDM with the same legal business name and TIN?
Enter the TIN exactly as it should be, enter the legal business name, and append the claim control number (CCN) of the additional provider to the end of the legal business name separated by a single space.
-
What is the minimum number of authentication questions that I am required to answer during IDM registration?
Two.
-
We submit separate cost reports with the same TIN. Can we have more than one security official?
Yes.
-
What are the responsibilities of the IDM help desk?
The EUS help desk is responsible for assisting with anything and everything related to IDM -- your account/profile and your access rights.
Any issue encountered prior to reaching the PS&R home screen should be directed to the EUS help desk.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7 a.m.-7 p.m. ET)
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7 a.m.-7 p.m. ET)
Email: EUS_Support@cms.hhs.gov
Website: https://eus.cms.gov
MAC help
-
Does the MAC have the ability to track my IDM registration process and to help me resolve registration issues?
No. You must contact the EUS help desk regarding all IDM registration issues.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7 a.m.-7 p.m. eastern time ET)
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7 a.m.-7 p.m. ET)
Email: EUS_Support@cms.hhs.gov
Website: https://eus.cms.gov -
What are reasons why a MAC would deny my request for access to the PS&R system?
MACs do not deny requests for access to PS&R.
-
Why does the IDM help desk always tell me to contact the MAC?
In many cases, the EUS help desk has eliminated the common IDM-related reasons for your issue. A variety of issues are also outside the purview of the EUS help desk; the next available resource for resolving your issue is the MAC. Please email Melody Smith at Melody.Smith@fcso.com only if you have problems registering for the PS&R system.
-
If I am having difficulty registering and need my PS&R reports quickly. Can the MAC send me the reports?
MACs are no longer required to send PS&R reports to providers unless specifically instructed to do so by CMS.
Providers are required to register in individuals authorized access to CMS computer services (IDM) and to obtain their PS&R reports via the internet.
Providers are reminded to start the IDM registration process at least 60 days prior to their cost report due date.
-
If the IDM help desk is unable to resolve my registration issues, should I call the MAC or CMS?
If you are unable to reach a satisfactory answer with the EUS help desk, you should contact your designated MAC representative at the following address: JNPSRRequest@fcso.com.
PS&R request help
-
I received my IDM system user ID; can I now obtain my PS&R reports via the internet?
No. You must have requested and been granted PS&R system access for your IDM user ID before your account will let you into the PS&R system. This process is documented by CMS at https://home.idm.cms.gov/
-
I have access to the PS&R system, but I don’t see my provider number(s) on the pick list, who should I contact?
If you are associated to multiple cost reporting organizations in IDM, and you are not being offered the option to choose among them upon logging into PS&R or are not seeing everything you expect on the user organization selection screen immediately after login, contact the EUS help desk.
If you are referring to missing subunit providers or are unable to select your subunit providers on the select provider(s) screen at the beginning of a summary or detail report request, contact your designated MAC at JNPSRRequest@fcso.com.
-
I have access to the PS&R system, but I am seeing providers on my pick list that do not belong to my organization. Whom do I contact to correct this problem?
If the pick list in question is the user organization selection screen which appears immediately after logging into PS&R, you should contact the EUS help desk.
-
Do I need to have a person listed as a system administrator in the PS&R system?
No.
-
I have made a request for PS&R. Can the IDM help desk check on the status of my request?
No. Your designated MAC is the only organization capable of checking on your requests.
Reference