Fast facts: Valid CERT/CMS communications
The Comprehensive Error Rate Testing (CERT) program measures the error rate of fee-for-service (FFS) payments that didn’t meet Medicare requirements. At times, the CERT review contractor (RC) will reach out to providers via phone for additional documentation.
SPAM or otherwise blocked
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The CERT RC’s phone number for official communication is 1-888-779-7477.
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Marking this number as SPAM or otherwise blocking it has led to communication challenges that may impact the CERT program’s effectiveness and potentially lead to unnecessary CERT errors being assessed to claims.
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MACs are required to recoup funds from paid claims that are assessed errors due to non-response to requests for documentation.
Providers should ensure 1-888-779-7477 is whitelisted (marked as safe in their phone systems).
CERT contractor contact information
8701 Park Central Drive, Suite 400-A
Richmond, VA 23227
Fax: 804-261-8100
Toll Free: 888-779-7477
Email: certprovider@empower.ai