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First Coast Service Options Inc.
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Processing Issues

Modified: 2/9/2012
First Coast Service Options Inc. (FCSO) has recently received a number of calls concerning claims being returned to provider (RTP) with reason code 31279 in error.
Modified: 2/3/2012
Recently, the First Coast Service Options Inc. (FCSO) contact centers have received an increased number of calls due to demand letters that have been generated as a result of an audit conducted by the recovery audit contractor (RAC).
Modified: 2/3/2012
Claims submitted for CPT® code 36415, processed on or after January 2, 2012, may have been denied incorrectly.
Modified: 1/27/2012
Inpatient claims (for reporting of discharges on or after October 1, 2011) that were submitted with an ICD-9-CM code containing a present on admission exemption are being returned to provider (RTP) with reason code 34931. The Centers for Medicare & Medicaid Services has created a workaround to resolve this issue. [TDL 12137]
Modified: 1/6/2012
First Coast Service Options Inc. (FCSO) has recently discovered a problem involving RAC demand letters.
Modified: 1/3/2012
The Centers for Medicare & Medicaid Services (CMS) has developed a series of questions and answers regarding claims being reprocessed due to changes specified by the Affordable Care Act and corrections to the 2010 Medicare physician fee schedule.
Modified: 12/21/2011
First Coast Service Options Inc. (FCSO) has received numerous inquiries regarding high volumes of claims being held in locations S/MFLU1 and S/MFLU2
Modified: 11/21/2011
First Coast Service Options Inc. (FCSO) has been made aware of an issue involving certain claims for physician services -- excluded from skilled nursing facility (SNF) consolidated billing (CB) stay -- that were rejected in error by the common working file (CWF). The CWF contractor is working diligently to resolve this issue, and no provider action is required at this time.
Modified: 4/27/2011
The article provides information specific to reprocessing of certain types of claims mandated by implementation of the Affordable Care Act (ACA), including corrections to the 2010 Medicare physician fee schedule (MPFS).
Modified: 9/23/2010
There are no items in this section at this time.

First Coast Service Options (FCSO) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.