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Interactive voice response (IVR)

Interactive voice response and call center hours for Puerto Rico and the U.S. Virgin Islands
Modified: 2/16/2010 Business: Part A, Part B Location: PR, USVI
New call center and IVR hours effective March 15, 2010.
IVR name-to-touch-tone converter
Modified: 4/16/2009 Business: Part A, Part B Location: FL, PR, USVI
This converter has been created to assist you with using the touch-tone entry method on the Interactive Voice Response system.
IVR quick reference guide - Part Apdf file
Modified: 2/12/2010 Business: Part A Location: FL, PR, USVI
A print-friendly quick reference guide for navigating the Part A Interactive Voice Response (IVR).
IVR operating guide - Puerto Rico Part A
Modified: 2/8/2010 Business: Part A Location: PR
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
IVR operating guide - Florida and the U.S. Virgin Islands Part A
Modified: 2/4/2010 Business: Part A Location: FL, USVI
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
IVR operating guide - Puerto Rico Part B
Modified: 1/29/2010 Business: Part B Location: PR
The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer our providers.
IVR operating guide - Florida and the U.S. Virgin Islands Part B
Modified: 1/29/2010 Business: Part B Location: FL, USVI
The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer our providers.
Hospice provider ID informationexternal link
Modified: 1/27/2010 Business: Part A, Part B Location: FL, PR, USVI
Opens a compressed (zipped) file that contains a listing of all known hospice provider IDs, along with each facility's name and address.
Telephone reopening requests via the IVR
Modified: 12/15/2009 Business: Part B Location: FL, PR, USVI
A self-service feature is available via the Part B interactive voice response (IVR) that allows providers/customers to request telephone reopenings on certain claims via the IVR.
Enhanced enrollment options now available via the interactive voice response system
Modified: 10/30/2009 Business: Part A, Part B Location: FL, PR, USVI
The First Coast Service Options Inc. (FCSO) Part A and B interactive voice response systems (IVRs) now feature enhanced enrollment options.
IVR quick reference guide - Part Bpdf file
Modified: 10/30/2009 Business: Part B Location: FL, PR, USVI
A print-friendly quick reference guide for navigating the Part B Interactive Voice Response (IVR).
Home health agency provider ID informationexternal link
Modified: 10/29/2009 Business: Part A, Part B Location: FL, PR, USVI
Opens a compressed (zipped) file that contains a listing of all known Home Health provider IDs, along with each facility's name and address.
Skilled nursing facility ID informationexternal link
Modified: 10/27/2009 Business: Part A, Part B Location: FL, PR, USVI
Opens a compressed (zipped) file that contains a listing of all known skilled nursing facility provider IDs, along with each facility's name and address.
IVR reopening request help sheetpdf file
Modified: 4/5/2009 Business: Part B Location: FL, PR, USVI
To ensure you have all the information needed to submit your reopening request(s) via the IVR, we suggest using the IVR reopening request help sheet when preparing to call the IVR.
Medicare Advantage Plan directoryexternal link
Modified: 9/18/2008 Business: Part A, Part B Location: FL, PR, USVI
Plan directory for MA, Cost, PACE, and Demo Organizations.
Medicare Advantage Plan informationexternal link
Modified: 9/18/2008 Business: Part A, Part B Location: FL, PR, USVI
Link to the Medicare Managed Care manual on the CMS Web site (Pub. 100-16).