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Last Modified: 8/6/2010
Location: FL, PR, USVI
Business: Part B
Top Part B inquiries
Would you like to reduce the time you spend contacting Medicare?
Listed below are the topics which the Part B provider contact center received the most inquiries about during the month of June 2010 throughout jurisdiction 9 (J9), which encompasses Florida, Puerto Rico, and the U.S. Virgin Islands. This list is updated monthly. We have included tips and resources to help you avoid or reduce the amount of time you spend on many of these issues.
• Remember: Questions about claim status, patient eligibility (Medicare, MSP and Medicare Advantage [formerly Medicare HMO]), deductible information, and your financial information (last three checks, month/year to date dollar amounts), as well as most clerical reopening requests for single-line claims must go through the Interactive Voice Response unit or IVR. Contact the Part B IVR by calling 1-877-847-4992. Refer to the Medicare Provider Part B IVR Quick Reference Guide 
for instructions.
for instructions.If you have a question related to:
• Claim denials -- click here
• Claims denied as a duplicate -- click here
• Clerical error reopenings -- click here
• Coding errors/modifiers/global surgery -- click here
• Electronic Funds Transfer -- click here
• Medicare as a secondary payer (MSP) -- click here
• Obtaining a patient's eligibility information -- click here
• Provider enrollment application status or information -- click here
• Status of resolution of a claim appeal -- click here
• Unprocessable claims -- click here
Source: FCSO Education Action Team
