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Contacting the EDI and SPOT customer help desks

February 13, 2026
Different help desks are available for the different types of electronic billing questions. Carefully consider the type of assistance needed before dialing. Calls received to the incorrect help desk will be asked to call back using the corr…

PC-ACE User Guide: Section 2 - Claim entry

February 13, 2026
More information on claim entry, including screen shots of the software, is available in the

Instructions for completing the EDI SPOT enrollment form for third-party organizations

February 16, 2026
These instructions will assist billing services and clearinghouses in completing the EDI SPOT enrollment form as a third-party entity.

Provider guidelines for choosing a vendor

February 17, 2026
Before selecting a vendor, the provider must examine its business needs to identify the EDI, practice management, or other services that the provider is interested in obtaining from a vendor.

Instructions for completing the EDI enrollment form for third-party provider organizations

February 17, 2026
Software vendors, billing services, and clearinghouses should complete the Electronic Data Interchange (EDI) Third Party Enrollment form to initially enroll for electronic billing with First Coast or make changes to their current EDI setup.

PC-ACE training module: Entering a claim

February 17, 2026
The PC-ACE Professional Training Module provides instructions necessary to set up and use the PC-ACE software.

PC-ACE User Guide: Section 5 - Flu, pneumonia, COVID-19, hepatitis B, or monoclonal antibody (mAb) infusion injection roster billing

February 19, 2026
Roster billing is available for Part B providers that bill for influenza, pneumonia, COVID-19, hepatitis B, and Monoclonal Antibody (mAb) infusion vaccines.

PC-ACE User Guide: Section 7 - Prepare/Reactivate claims for transmission

February 19, 2026
Prepare new claim for transmission Click the Institutional or Professional Claims Processing icon from the PC-ACE Main Toolbar. Select MCB from the LOB dropdown.

Submit Part B claims and correct claims billed in error electronically

February 19, 2026
Are you sending hardcopy mail to submit your requests to First Coast? Did you know there are faster and easier ways to send your requests to us? Avoid the wait. Learn about the electronic options available for you to submit Part B claims an…

Tools & forms: EDI / SPOT

February 19, 2026
Use these self-service tools and forms related to EDI and SPOT.
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