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Limitation on recoupment (935) process

May 13, 2026
This information outlines the process for the 935 recoupment.

Reject reason code for Part A claims returned to a provider more than three times

April 7, 2026
First Coast rejects claims returned to a provider more than three times with reason code 70RTP. Read this article to learn more about this reason code.

Drugs and biologicals

April 28, 2026
View this page to easily locate information related to drugs and biologicals, such as billing and coding guidelines, related policy information, IOMs, and resources.

Complying with medical record documentation requirements

March 25, 2026
First Coast encourages providers to review this fact sheet designed to help providers understand how to provide accurate and supportive medical record documentation.

Collaborative patient care is a provider partnership

March 25, 2026
Understanding applicable Medicare coverage criteria for medical necessity and documentation guidelines for healthcare services is extremely important for the accurate and timely processing and payment of claims. Partnering with Medicare can…

Education spotlight

April 28, 2026

How to complete CMS-838 credit balance reports

May 4, 2026
First Coast is responsible to ensure compliance with the credit balance reporting process. The information provided below offers a brief explanation of how the CMS-838 credit balance reports should appear before either faxing to First Coast…

MyCEUCertificate Gateway help guide

March 13, 2026
Continuing Education Units (CEU) certificates may be awarded for successful completion of First Coast’s educational events and will be maintained within our MyCEUCertificate Gateway for two years from the date of the event.

First Coast POE-AG charter – Florida, Puerto Rico, and the U.S. Virgin Islands Part A

May 5, 2026
This charter outlines the focus and scope of First Coast Service Options’ (First Coast) Part A Provider Outreach and Education Advisory Group (POE-AG). The charter also defines POE-AG membership requirements, roles, and responsibilities.

POE-AG meeting schedule

March 3, 2026
First Coast provider outreach and education advisory groups meet at least three times per year. Meetings may be held online (e.g., webinar) or as a face-to-face event. This schedule lists the meetings planned for Florida, the U.S. Virgin Is…
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