Appeals status lookup tool: Part B help guide

The appeals status lookup tool enables providers to check the status on active redeterminations to confirm if the appeal has been received by First Coast.

When using the appeals status lookup tool, all fields are required.

1. First, select your line of business (Part A or Part B) for the Medicare Plan field. Note: If you do not select your line of business first, the remaining dropdown menus for each field will be unavailable.

2. Select the third drop down to search by Case Control Number (CCN), Provider Transaction Access Number (PTAN), or PTAN and Internal Control Number (ICN). The appropriate numbers should be entered into the Value field or PTAN / ICN for that option. 

   Where do I find the CCN?
   CCNs may be obtained through searching the tool by PTAN.

   OR

   You may call the Interactive Voice Response (IVR) -- follow the prompts to select status information followed by claim status.

   Where do I find the ICN? 
   ICNs may also be obtained from your remittance advice.

   OR

   You may call the Interactive Voice Response (IVR) -- follow the prompts to select status information followed by claim status.

3. Once all fields have been completed click the Search button. Note: Providers with multiple appeal records may experience a slower loading time. Please allow up to 30 seconds for the results to load. We appreciate your patience.

To search using another value, click the Clear link above the results.

Results are sorted by case received date. You may sort by any category, ascending or descending, by clicking on the column header. To change the order, simply click the column header again.

If multiple pages of results are found, use the scrolling menu bar to view the bottom results. You may also use the page number and/or arrow links found at the top or bottom of the results to view different pages. Note: You may experience a slight delay when changing pages. We appreciate your patience.

Important reminders

• Please allow 15 days after you have submitted your appeal request before checking its status in the lookup tool or contacting customer service.
• Appeals involving multiple claims may be identified by searching on the first claim listed on your request for redetermination. There will not be a separate listing for each claim on the redetermination.
• Once the request has been received, First Coast may take up to 60 days to issue a written decision on the redetermination request.
• Please keep in mind that the status tool is only as accurate as the data supplied to First Coast on the Redetermination Request form. Status cannot be located if data was missing from your redetermination.