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On-the-SPOT FAQs

SPOT registration FAQs
First Coast’s Secure Provider Online Tool (SPOT) is a free web-based application hosted through CMS’ Identity Management (IDM) system.
more View SPOT/IDM registration and login FAQs – including how to register, login assistance, password updates, and more.
more View the Multifactor authentication (MFA) registration FAQs – learn how to register your MFA device to log in to SPOT.
more View Remote Identity Proofing (RIDP) FAQs – learn about the RIDP process.
SPOT/IDM Account profile FAQs
more View SPOT/IDM account-related FAQs – including updating contact information, adding billing profiles to view multiple providers, and more.
Benefits/Eligibility data FAQs
more View FAQs related to SPOT’s benefits and eligibility data – learn how to locate deductible information, preventive services data, and more.
Claims data FAQs
more View claims data FAQs – learn about claims data, how to reopen a claim, and how to find the outcome of first-level appeals.
Payment data FAQs
more View payment data FAQs – find information on remittance advice details
Secure documentation FAQs
more View secure documentation FAQs – get help with secure documentation such as redeterminations, ADRs, overpayment forms, and more.
Helpful resources FAQs
more View additional FAQs to get assistance with SPOT – includes a link to the SPOT User Guide and SPOT help desk contact information.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.
Part A