skip to content
Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
Select which best describes you:
Select your location:
Select your line of business:
This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. Information for Medicare beneficiaries is only available on the medicare.gov website.
En Español
Text Size:
Send a link to this page
[Multiple email adresses must be separated by a semicolon.]

On-the-SPOT FAQs

SPOT Registration FAQs
First Coast’s Secure Provider Online Tool (SPOT) is a free web-based application hosted through the Centers for Medicare & Medicaid Services’ Enterprise Identity Management (EIDM) portal.
more View SPOT/EIDM registration and login FAQs – including how to register, login assistance, password updates, and more.
more View the Multifactor authentication (MFA) registration FAQs – learn how to register your MFA device to log in to SPOT.
more View Remote Identity Proofing (RIDP) FAQs – learn about the RIDP process.
SPOT/EIDM Account profile FAQs
more View SPOT/EIDM account-related FAQs – including updating contact information, adding billing profiles to view multiple providers, and more.
Benefits/Eligibility Data FAQs
more View FAQs related to SPOT’s benefits and eligibility data – learn how to locate deductible information, preventive services data, and more.
Claims Data FAQs
more View claims data FAQs – learn about claims data, how to reopen a claim, and how to find the outcome of first-level appeals.
Payment Data and Data Reports FAQs
more View payment and data report-related FAQs – find information on remittance advice details, Comparative Billing Reports (CBR), and Provider Data Summary (PDS) reports.
Secure messaging FAQs
more View secure messaging FAQs – get help with secure messaging such as redeterminations, ADRs, overpayment forms, and more.
Helpful resources FAQs
more View additional FAQs to get assistance with SPOT – includes a link to the SPOT User Guide and SPOT help desk contact information.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.
Part A