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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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Last Modified: 10/21/2021 Location: FL, PR, USVI Business: Part A, Part B

SPOT Help Desk FAQ

Q: When should I contact the dedicated help desk for the SPOT? How do I contact them?
A: You should contact the SPOT Help Desk if:
You experience difficulty with requesting access to SPOT through the Identity Management (IDM) portal
You experience difficulty with changing your IDM password
You need to have your IDM account password reset or your account unlocked
You do not understand a message sent from IDM Support or
You need to request the removal of access to the SPOT application for a specific IDM account
You receive an error message when trying to access or use a feature of the SPOT

The SPOT Help Desk: Contact information

You may contact our dedicated help desk for the SPOT via email or telephone:
855-416-4199 (press 1 for general assistance; press 2 for enrollment)
Monday-Friday, 8 a.m.-5 p.m. ET (excluding holiday closings and training dates)
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.