Last Modified: 3/1/2019
Location: FL, PR, USVI
Business: Part A, Part B
Q: When should I contact the dedicated help desk for the SPOT? How do I contact them?
A: You should contact the SPOT Help Desk if:
• You experience difficulty with requesting access to SPOT through the Enterprise Identity Management (EIDM) portal
• You experience difficulty with changing your EIDM password
• You need to have your EIDM account password reset or your account unlocked
• You need to request the removal of access to the SPOT application for a specific EIDM account
• You receive an error message when trying to access or use a feature of the SPOT
You may contact our dedicated help desk for the SPOT via email or telephone:
• 855-416-4199 (Monday-Friday, 8 a.m.-5 p.m. ET; press 1 for enrollment; press 2 for assistance)
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