Last Modified: 5/20/2018 Location: FL, PR, USVI Business: Part A, Part B
EIDM and SPOT registration FAQ
Quick tips for requesting access to SPOT
Review your provider's information in internet-based PECOS. You will be required to enter the billing entity’s NPI, PTAN, last five digits of the TIN, the practice official’s name, and role as designated in the billing entity’s official Medicare enrollment record. If any of the information does not match the official record, the application will be denied.
EIDM and SPOT accounts may not be shared. Each account belongs to the individual.
Website viewing recommendations: Use the latest available version of Internet Explorer or other browser of choice and be sure compatibility view is turned off.
Please take your time answering remote identity verification (RIDP) questions from Experian. Incorrect answers will only delay your access to SPOT. Experian considers RIDP inquiries as “soft inquiries” that do not impact your credit report positively or negatively.
Q: How do I register for the Secure Provider Online Tool (SPOT)?
A: To obtain a SPOT account, you will need to complete a two-part registration process.
Part I – You must create an account within the Enterprise Identity Management (EIDM) portal system. EIDM is a system which hosts web-based applications for the Centers for Medicare and Medicaid Services (CMS).
• If you already have an EIDM account, you may proceed to Part II.
• Note: EIDM accounts may not be shared.
Part II – Once your EIDM account is active, you may request access to SPOT.
Part I – Create your EIDM account
EIDM accounts are all about you: Your name, home address, telephone, and email address.
1. Navigate to CMS’ EIDM portal: https://portal.cms.gov .
• Select link for New User Registration.
2. Choose Your Application
• Choose your application (SPOT) from the dropdown menu.
3. Review the Terms and Conditions
• Review the terms and conditions, check the box, and click Next to continue
4. Register Your Information
• This portion of the application is based on your personal information.
• The information you enter here will be important later in the process for securing your access to SPOT.
• Per CMS requirements, enter your:
• Full name
• Your Social Security number (optional)
• Date of birth
• Home address
• Email address
• Primary contact telephone number.
• Click the Next button.
5. Create User ID, Password & Security
• Create a User ID for your EIDM account, which must meet the following parameters:
• Required: Be a minimum of six and a maximum of 74 alphanumeric characters
• Required: At least one letter
• Optional: It may contain any of the following special characters:
• Dashes (-)
• Underscores (_)
• Apostrophes (')
• Periods (.) -- followed by alphanumeric characters.
• Your User ID may not contain your SSN or any nine consecutive numbers
• Create your Password for your EIDM account, which must meet the following parameters:
1. Be changed at least every 60 days.
2. Be a minimum of eight (8) and a maximum of 20 characters long.
3. Contain at least one number.
4. Contain at least one lower case letter.
5. Contain at least one upper case letter.
6. Contain at least one special character.
7. Be different from the previous six (6) passwords.
8. Not contain the User ID.
9. Not contain any words consisting of three (3) letters or more (ex. 12Cat34@).
10. Not contain any commonly used words.(ex. Password1234).
11. Not contain any digits in year format (ex. 2017).
12. Not contain the following special characters: ? < > ( ) ‘ “ / \ &.
Note: Passwords may only be changed once per day.
• Confirm New Password
• Complete the Select Your Security Questions and Answers section, which may be used to verify your identity
• Click the Next button.
6. Review Registration Summary
• Review your information and make changes before submitting.
• Click Submit User
7. Confirmation Message
The confirmation message will appear.
• In the message, click ‘here’ to return to the homepage and log in. Note: Please wait at least five minutes for your account to be configured before logging in.
Log into EIDM with the User ID and password created.
9. My Portal
Once you’ve logged in, click ‘Request/Add Apps’
10. Locate ‘SPOT’ with the ‘Access Catalog’ page.
• Type SPOT in the ‘Start typing to filter apps’ field
11. Click the ‘Request Access’ button at the bottom of the SPOT’s catalog entry.
12. Request New Application Access page
• Review the ‘Application Description’ entry and make sure it reads ‘SPOT-First Coast Service Options internet portal (FCSO)’
• Click on the drop-down menu next to ‘Select a Role.’ Select ‘FCSO Portal User.’ Note: Do not select any other role.
• Note: If you select the incorrect role (i.e., FCSO Help Desk User), your application will be denied, and you will need to begin the registration process from Step 1.
• Click ‘Next’
13. Review Identify Verification information
• Although your EIDM account has been created, you must wait at least five minutes before beginning the process for requesting access to SPOT.
• The next steps will involve verifying the information you entered in steps one through five through information databases.
• This process is known as Remote Identity Proofing (RIDP) .
• If you have established accounts through other EIDM hosted applications such as Provider Statistical and Reimbursement (PS&R) and PQRS, then you will not have to repeat RIDP.
• Click ‘Next’
14. Review information about ‘Terms and Conditions
• The Experian identity verification service is used by CMS to confirm your identity when you need to access a protected CMS Application.
• If you have not previously been through CMS Enterprise Portal’s required identity verification, you may be prompted for RIDP when requesting access to SPOT.
• You will be asked to provide a set of core credentials, which includes full name, current address, residential phone number, and Social Security number.
• The Experian identity verification service will use your core credentials to locate your personal information in the Experian database and generate a set of questions.
• Check ‘Terms and Conditions’ box to proceed.
15. Enter ‘Your Information’ in each of the blank spaces.
• Full legal name
• Social Security number
• Date of birth
• Current residential address
• Personal phone number
• You must use your full legal name. Refer to your driver’s license or financial account information.
• Your surname and other information, such as date of birth, must match the information Experian has for you on file.
• Do not use nicknames.
• If you have a two-part name, enter the second part in the middle name field. (i.e., Mary Beth would have Mary in the first name field and Beth in the middle name field)
• Enter your current residential address:
• Address where you receive financial statements including credit cards and/or utilities
• Address you most consistently use for billing purposes
• Address associated with your credit report
• If you have a recent change in address, you can try to ID proof with a prior address.
• Click ‘Next’
16. Complete the ‘Verify Information’ questions.
• Click on the radio button next to each correct answer
• Click ‘Next’
17. If your information is verified you will be ready to request access to SPOT.
• Congratulations, you have completed the RIDP process.
• Click ‘Next’
• Proceed to Part II, scroll down to view further instructions on requesting access to SPOT.
18. If your information cannot be verified…
• In the event your information cannot be verified through RIDP, you will be asked to contact Experian Verification Support Services.
• You may return to this application once you have resolved the issue with the Experian database.
19. Contacting Experian
• When you contact Experian Verification Support Services, please keep your ‘Review Reference Number’ close at hand. If Experian is able to resolve the information, return to Step 6 in this process by logging into your EIDM account and begin the process of requesting access to SPOT.
• When you arrive at Step 12 again, the ‘Your Information’ box will include a checkbox to confirm that you have contacted Experian and they have resolved the issue with your individual information.
• Once you enter your information, the CMS EIDM system will verify your contact with Experian.
• If Experian successfully verified your identity, you will be able to complete the SPOT access request form.
• If Experian is unable to verify your identity, contact the SPOT Help Desk and request to be ‘manually verified.’
Note: You must proceed to Part II after you have completed your EIDM registration to request access to SPOT
Part II – Complete your request to access SPOT
When you request access to SPOT, it’s all about the organization: Billing provider’s NPI/PTAN/TIN, practice official name/role, and line of business address.
After you have established your EIDM account and your identity has been verified, (Part I of the SPOT registration process) you may request access to the SPOT application.
Before you begin, please verify the billing provider’s official enrollment record in internet-based PECOS .
The information submitted in your application will be compared to the corresponding information in the PECOS enrollment record. If any information does not match, your access request will be denied.
Note: If you require assistance during the application process, you may email FCSOSpotHelp@fcso.com or call 855-416-4199.
20. Fill in the required information on the ‘Request New Application Access’ page.
The Name subsection of the application will be prepopulated with your full name and the last four digits of your SSN.
• Note: The only editable fields in the Name subsection will be the Title drop-down menu and the Professional Credentials field.
• Please enter your organization’s name and address in the Business Contact Information subsection
• Note: If your organization’s address is located outside of First Coast’s jurisdiction (i.e., Florida, Puerto Rico, or the U.S. Virgin Islands) and you represent a provider within First Coast’s jurisdiction, you must use the provider’s business address. However, you may list your organization’s number in the Office Phone Number field.
• Please enter your organization’s telephone number and your office number in the Phone subsection
• Click the Next button to proceed to the next page of the application:
21. Fill in the required information regarding the billing entity for which you will be using SPOT.
• Enter the billing entity’s NPI, PTAN, last five digits of the TIN, and the practice official’s name and role as designated in the billing entity’s official enrollment record in internet-based PECOS.
• Organizations that bill Medicare as a group, professional association, or corporation, should enter the group, professional association, or corporation’s NPI/PTAN/TIN and practice official that is listed in the official PECOS enrollment record for that organization.
• If a provider bills Medicare under his or her own personal SSN/TIN, then the individual practitioner’s provider-specific information should be used.
Note: When you submit your application, the information submitted is compared to the official enrollment record in PECOS. If any of the information does not match the official record, including the role of the practice official, the application will be denied.
• Enter the reason for your access request (e.g., Access to Medicare data)
• Click the Next button.
22. Review your information on the ‘Request New Application Access Review’ page.
• If all of the information is correct, please click the Submit button.
Note: If you need to edit any information, click the Edit button, and the application will make all fields, except your name and SSN, editable. Once you have completed your corrections, click the Save button, which will return you to the Review screen.
23. Confirmation page
• After you click the submit button on the previous page, the ‘Request New Application Access Acknowledgement’ page will appear.
• Make note of your tracking number (e.g., 167539), and click the OK button.
24. Email confirmation
You will receive a confirmation email also containing the information provided on the acknowledgement page.
25. The authentication and approval process for new users may take between five and seven days to complete.
If approved, you will receive an email similar to the one shown.
Note: If your request has been denied, you will receive an email outlining the reasons for the rejection. You will need to submit a new access request application with the corrected information.
26. Multifactor authentication (MFA)
• Once your account has been approved, you will need to register a multifactor authentication (MFA) device to access your SPOT account. This will be done within your EIDM profile.
• Click on the CMS.gov | Enterprise Portal logo on the top left of your acknowledgement screen
• Please review this information before registering your device.
• First Coast provides this step-by-step guide to help you register your MFA device.
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