Last Modified: 2/14/2018 Location: FL, PR, USVI Business: Part A
EIDM responsibilities FAQ
Q. What are the responsibilities of the EIDM help desk?
A: The external user services (EUS) help desk is responsible for assisting with anything and everything related to EIDM (enterprise identity management system) -- your account/profile and your access rights.
Any issue encountered prior to reaching the provider statistical & reimbursement report (PS&R) home screen should be directed to the EUS help desk.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
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